FAQ

Frequently Asked Questions

Have a question before you order? Start here for help with shopping, delivery, and getting in touch.

How do you handle returns?

I always want you to be happy with your purchase, but if for some reason you are unhappy with your purchase, I will offer a refund within 14 days of you receiving the gemstone or jewelry piece. A refund will be processed once the purchase has been received by me and reviewed to ensure it's in the original condition. I’m sorry I cannot accept any returns after 14 days. Return shipping and return fees are the responsibility of the customer. Shipping charges will not be refunded. Please note that I do not accept returns on gemstones that have been cut to order or custom-made jewelry.

How fast do you ship?

I ship within 1-2 business business days. If there is an extenuating circumstance where I cannot deliver in that timeframe I will contact you.

Do you take custom orders or do custom cutting?

I do! I'm happy to chat about your needs. I can also give jeweler recommendations (especially in the Baltimore/DC region)

Do you offer industry pricing?

Yes, I do. Most of my gems are listed at retail pricing. There is a separate price for industry folks (e.g. jewelers). Reach out to me at mk@maggieklinedinst.com and I can provide you with pricing.